LTS DVR Support Center

This page will teach you the most important things you can do with your LTS DVR system — how to see your cameras, go back in time, save important moments, get alerts, and view footage from your phone. No tech experience needed — just simple instructions for everyday use.

1. See What’s Happening Right Now (Live View)

What It Is: A real-time look at what your security cameras are seeing — like a live security control center.

How to Use Live View:

1. Use the mouse and right-click anywhere on the main screen
2. Click “Main Menu” and choose Live View
3. You’ll see a split screen with multiple cameras (1, 4, 8, or 16 depending on your system)
4. Double-click any camera window to make it full screen
5. Right-click to return to the previous view or change the layout

Helpful Tips:

• You can customize your camera names (like “Front Door” or “Back Alley”) by going to the camera settings
• If a camera is dark or unclear, check if it has infrared/night vision or if the lens is clean

2. Watch Something That Already Happened (Playback)

What It Is: Lets you review past events, such as a package delivery or suspicious activity.

How to Use Playback:

1. From the main screen, right-click → Main Menu → Playback
2. On the left side, select the camera(s) you want to review
3. Choose the date and time on the calendar
4. Click Search — the timeline will populate with recorded video
5. Click on a point in the timeline to begin playback
6. Use controls below:
   • ▶️ Play / Pause
   • ⏩ Fast Forward
   • ⏮ Rewind
   • 📸 Snapshot

Helpful Tips:

• The timeline will be color-coded: green or yellow often indicates motion-triggered events
• Zoom in on the timeline to narrow down an exact moment

3. Save a Clip to a USB Drive (Backup)

What It Is: This is how you make a copy of a video clip for police, insurance, or personal records.

How to Save Video:

1. Plug a USB flash drive into the USB port on your DVR (usually in the front)
2. Go to Main Menu → Playback → Clip Export
3. Select camera, date, and start/end times
4. Choose Export
5. Select the USB device and click Start Backup

File Formats: You may be prompted to choose between formats like AVI or proprietary formats — AVI is usually easiest for sharing.

Helpful Tips:

• Always test the clip on a computer to ensure it saved properly
• Label exported files with a date or camera location for easy organizing

4. View Cameras on Your Phone (LTS Connect App)

What It Is: Lets you check your cameras from anywhere in the world using your smartphone.

How to Set Up the App:

1. Download “LTS Connect” from the App Store or Google Play
2. Create an account with your email
3. On your DVR screen, go to Main Menu → Network → Platform Access
4. Enable P2P / Cloud Access and scan the QR code from the app
5. Your DVR will connect — you’ll see your cameras in the app

What You Can Do in the App:

• Watch live footage from any camera
• Review past events
• Get motion alerts when activity is detected
• Take snapshots or save video directly to your phone

Helpful Tips:

• Use Wi-Fi on your phone for faster streaming
• Set push notifications only for specific cameras (e.g., front door)

5. Get Alerts When There’s Movement (Motion Detection)

What It Is: Your DVR can watch for movement in specific areas — and notify you or record only when there’s action.

How to Set Up Motion Detection:

1. Go to Main Menu → Camera → Motion Detection
2. Choose a camera
3. Use your mouse to draw a box over the area to monitor (e.g., your porch, driveway)
4. Adjust the sensitivity level (higher = detects even small movement)
5. Enable “Notify,” “Buzzer,” or “Record” under the Actions tab
6. Click Apply to save

Helpful Tips:

• Set up motion zones only where you expect activity (to avoid pets or trees causing alerts)
• You can customize settings for each camera individually

• Name Your Cameras: It’s much easier to search for “Front Porch” than “Camera 03”
• Set the Time Correctly: Makes all your playback and alerts more accurate
• Don’t Worry About Overwriting: Your DVR auto-deletes old footage when storage is full
• Use the Mobile App: Most features are accessible on your phone, even while traveling

Don’t worry if something’s not working — we’re here to help.

support@ltsecurityinc.com
1-888-287-2288

Monday–Friday, 9:00 AM–6:00 PM EST
www.ltsecurityinc.com

You can also refer to LTS DVR Support Guide PDF File for additional information, get help fast with the Hikvision DVR setup guide for troubleshooting and next steps and learn more with the PT Cloud app guide for remote access and support, learn more with connect LTS DVR to smartphone app for DVR app setup and remote viewing.