Welcome to the support center for your Hikvision DVR. Below, you’ll find the essential features and step-by-step guidance to help you get the most out of your surveillance system.
Navigating the DVR Software
Using a USB Mouse
Plug a USB mouse into the DVR front panel. The mouse allows:
- Left Click: Select items, toggle screens, control PTZ
- Right Click: Return to previous menu
Page 1 Visual:
Using the Soft Keyboard
When entering text, click on a field to bring up the soft keyboard. You can switch between:
- Uppercase / Lowercase
- Symbols
- Delete / Confirm / Exit
Page 2 Visual
Live View Mode
When the DVR starts, Live View launches automatically.
Live Feed Icons
Icons help you quickly understand camera statuses:
- Event: Motion or tampering
- Manual Record: Recording in progress
- Instant Playback: Review last 5 minutes
- Audio Off / Audio On
Icon chart on Page 3
Digital Zoom
Click to zoom in on a camera. Use the red box to move around the zoomed area.
Zoom feature shown on Page 5
Playback Recordings
Access recordings by going to Menu > Playback > Record.
Playback Controls
- Play / Reverse / Pause
- Speed Up / Slow Down
- Mute Audio / Unmute
- Add/Edit Tags
- Full-Screen Mode
Interface on Page 7–10
Smart Search
Drag to define motion-detection zones for faster review of specific events.
Smart Search on Page 12
Tag Playback
Tag important events in your recordings for quick access.
- Add tags during playback
- Search by keyword or time range
- Click to view the tagged event
Tag Interface Visual on Pages 13–14
Backup Video Clips
Save recordings to USB, external HDD, or DVD:
Controls:
- Start/Stop Clip
- Save Clip
- Clear Clip
Clip Backup on Page 15–17
Export to USB:
- Insert USB drive
- Click Export
- Choose files & confirm
Backup Progress on Page 19
Home Service Areas
Our support is available in:
- Austin
- San Antonio
- Dallas / Fort Worth
- Houston
- Atlanta
- Phoenix
- Charlotte
Locations listed on Page 19
You can also refer to Hikvision DVR Quick Guide PDF File for additional information and get mobile access help with the PT Cloud app guide for remote DVR viewing.
