Welcome to the support center for your Hikvision DVR. Below, you’ll find the essential features and step-by-step guidance to help you get the most out of your surveillance system.
Navigating the DVR Software
Using a USB Mouse
Plug a USB mouse into the DVR front panel. The mouse allows:
- Left Click: Select items, toggle screens, control PTZ
- Right Click: Return to previous menu
Page 1 Visual:
Using the Soft Keyboard
When entering text, click on a field to bring up the soft keyboard. You can switch between:
- Uppercase / Lowercase
- Symbols
- Delete / Confirm / Exit
Page 2 Visual
Live View Mode
When the DVR starts, Live View launches automatically.
Live Feed Icons
Icons help you quickly understand camera statuses:
- Event: Motion or tampering
- Manual Record: Recording in progress
- Instant Playback: Review last 5 minutes
- Audio Off /Â Audio On
Icon chart on Page 3
 Digital Zoom
Click to zoom in on a camera. Use the red box to move around the zoomed area.
Zoom feature shown on Page 5
Playback Recordings
Access recordings by going to Menu > Playback > Record.
Playback Controls
- Play / Reverse / Pause
- Speed Up /Â Slow Down
- Mute Audio / Unmute
- Add/Edit Tags
- Full-Screen Mode
Interface on Page 7–10
Smart Search
Drag to define motion-detection zones for faster review of specific events.
Smart Search on Page 12
Tag Playback
Tag important events in your recordings for quick access.
- Add tags during playback
- Search by keyword or time range
- Click to view the tagged event
Tag Interface Visual on Pages 13–14
Backup Video Clips
Save recordings to USB, external HDD, or DVD:
Controls:
- Start/Stop Clip
- Save Clip
- Clear Clip
Clip Backup on Page 15–17
Export to USB:
- Insert USB drive
- Click Export
- Choose files & confirm
Backup Progress on Page 19
Home Service Areas
Our support is available in:
- Austin
- San Antonio
- Dallas / Fort Worth
- Houston
- Atlanta
- Phoenix
- Charlotte
Locations listed on Page 19
You can also refer to Hikvision DVR Quick Guide PDF File for additional information
