True Protection
True Protection

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TRUE PROTECTION CUSTOMER SUPPORT

Thank you so much for choosing True Protection to protect your home or business with one of our state-of-the-art security systems. We founded our company on two basic principles; providing the latest and best technology to our customers, and providing industry leading customer service.

Start here with getting started with Alarm.com for a simple overview of setup and core features.

Get help fast with Ring video doorbell support for setup, troubleshooting, and general use. Get help fast with 2GIG Edge panel support for setup, features, and troubleshooting. Get help fast with Kwikset 910 battery replacement for lock maintenance and support. Use the Concord 4 keypad guide for setup, operation, and keypad support. Use the DSC Neo user guide for setup, features, and everyday system use. Use the GC2e user guide for setup, settings, and daily system operation. Use the IQ Panel 2 installation manual for setup, wiring, and installation support. Learn more with change Wi-Fi network on security system for setup and support.

Browse our video tutorials for quick setup, troubleshooting, and support help.

See below for troubleshooting, billing questions & support. 

True Protection Security System Installations

Billing & Payments

Does Your Bill Say “Brinks Home Security”?
800-447-9239
This indicates that you are being billed directly by our monitoring station, and you would have to call in directly to the monitoring station for billing questions and updating payment information.
Does Your Bill Say “True Protection”?
800-308-2641
This indicates that you are being billed by True Protection, and we would be happy to answer any billing questions or update billing information for you.

Technical Support for Equipment

75% of all technical issues are resolved over the phone by our corporate technical support center. If a resolution cannot be reached over the phone, we will assign a service ticket to your account, at which point an in-home technician visit will be scheduled.

Questions Regarding Alarm Monitoring

Calling into the monitoring station directly is the best way to find answers to questions that you have about alarm activity. For instance, if you want to know which sensor caused an alarm to go off, etc. For security reasons, True Protection is not allowed to access this information.

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