True Protection
True Protection

Get Support

We're here to help.

Support

TRUE PROTECTION CUSTOMER SUPPORT

Thank you so much for choosing True Protection to protect your home or business with one of our state-of-the-art security systems. We founded our company on two basic principles; providing the latest and best technology to our customers, and providing industry leading customer service.

Start here with getting started with Alarm.com for a simple overview of setup and core features.

Browse our video tutorials for quick setup, troubleshooting, and support help.

See below for troubleshooting, billing questions & support. 

True Protection Security System Installations

Billing & Payments

Does Your Bill Say “Brinks Home Security”?
800-447-9239
This indicates that you are being billed directly by our monitoring station, and you would have to call in directly to the monitoring station for billing questions and updating payment information.
Does Your Bill Say “True Protection”?
800-308-2641
This indicates that you are being billed by True Protection, and we would be happy to answer any billing questions or update billing information for you.

Technical Support for Equipment

75% of all technical issues are resolved over the phone by our corporate technical support center. If a resolution cannot be reached over the phone, we will assign a service ticket to your account, at which point an in-home technician visit will be scheduled.

Questions Regarding Alarm Monitoring

Calling into the monitoring station directly is the best way to find answers to questions that you have about alarm activity. For instance, if you want to know which sensor caused an alarm to go off, etc. For security reasons, True Protection is not allowed to access this information.

Submit Support Ticket

Still need help? No worries. Fill out the form below, and we will get back to you as soon as possible.

Support Category *
Best Way to Reach Out to You?
Best Time to Reach You?

Low Up-Front Costs. Hassle-Free Quote.