True Protection Reviews

They promptly answered the call, no long waiting and the coordination between them was seamless as one picked up right were the other left off – very helpful. Thanks True Protection for keeping your customers first.

Brad Wickizer did a great job installing our cameras for Engrave-Tech & Graphics!!! Thank you for your patience and going over and beyond.

Excellent customer service from Damien. He is very knowledgeable (and patient!) and quickly resolved issues I was having.

Weston, the technician, arrived on time. He was courteous and was very knowledgeable about the installation and where to install the devices. He explains everything before installing and answered any questions I had along the way. After the installation, Weston described how to use the devices step by step. Thanks, Weston! My house is secured, thank you, True Protection!

Very good experience, with easy communication and prompt service

Damien and Michael from True Protection were superb! Answered every question we had. They were very thorough and detailed. They were polite and patient with us in explaining how the system worked.

Wow! I’m impressed with this company! Everyone I’ve dealt with has been extremely professional, knowledgeable and helpful. Their can-do attitude far exceeded the other companies I contacted. They had the right equipment to equip my garage and rear gate for fire and surreptitious entry respectively. None of the other companies I contacted could do that. Ivan, the technician, showed up precisely on time and completed the installation efficiently. Top-notch people, equipment & service!

Sean was very good and helpful. He made sure that we knew how to work the system and added window sensors that my wife asked for. He set the system up for maximum protection and I commend him for his professionalism.

Definitely will recommend to friends and family! Thanks Brad, you definitely made it a 5 star experience!

I recently switched Internet providers and lost the functionality to see my security cameras on my phone app. I called True Protection and spoke with Sean. What a great experience! He made the updates so easy. I followed his guidance and my cameras were up and running within a few minutes.

Damien was professional and very helpful. He was assigned to clean up several issues left by a prior tech who did the install. He also installed additional cameras to complete the job. Prior to Damien’s visit, my confidence with True Protection was at zero. However, thanks to Damien I am now confident my system is working as designed. Thank you Damien!

Brad provided professional quality service and helped us feel super safe and secure about our new system. He was very personable, knowledgeable, and explained the system thoroughly. It feels nice to have an extra layer of security now. Thanks so much, Brad!

John was very informative and helpful in setting up an alarm system at our Townhouse. Chase was the technician who came out to install and explain how the system operates. Excellent Service from both of them, highly recommend!

Hi quality company! Customer service seems to be first priority. Got my mother’s home hooked up with security cameras and a system and she loves it. There was a small malfunction with a camera (not anyones fault) and Ivan immediately came back out and got it taken care of.

Damien from True Protection was awesome!

True Protection technician Brad came out and went through the process of setting up and showing us how to operate and use the security system app. The technician was on time, kept us posted and the system and app are very easy to use.

Great response and a ton of help from Jes!

Great company! Very responsive and professional. Brad showed up on time, made the install very easy, and was patient and thorough in explaining all of the functions. Thanks Brad! And thanks True Protection! I LOVE my new security system.

Damien was very professional the entire time. He answered all questions and concerns we had. He informed us of everything he was doing and made sure we were comfortable with the installation. He also didn’t hesitate to return to our home for something we couldn’t figure out. He is very informative and knowledgeable.

I give them my highest recommendation.. they made amends, and so did i.. sorry for any misunderstanding..

Easy going, friendly and knowledgeable staff quick installation! Great service!

We did our due diligence comparing alarm companies before selecting True Protection security for the office of our limousine company. We had cameras, keypad, door contacts, and a door lock installed. Brad was our installer. He is the absolute best!

Highly recommend True Protection!!! Brett and Chase exceeded our expectations. We felt very safe during the install.

True Protection helped me protect my home 24/7! The installation was quick and sufficient! I received all new equipment replacing the old. Surprisingly, I didn’t have to pay any installation fees and my monthly payment is affordable! I highly recommend true protection, and you will not be disappointed!

Being able to talk to a knowledgeable local person is always a plus. I called for a quote, and it was delivered to my inbox within 30 mins. The service was installed the next day. So from the account manager to the installer the service was excellent. All cost were upfront and there were no nickel and dime hidden fees during installation. Great service!

Super kind and professional

Used to work with Gabriel, great guy. Cares about his customers as much as his own daughters.

Jake did a great job. Even went the extra mile and performed woodwork on the door to make the system work. I highly recommend them!

True Protection is hands down the best security system I have ever had. I previously had ADT, which treated my family and I like a number, but with True, they strive to make sure you’re taken care of. I don’t have to worry about being thrown around at a call center, they’ve always been there for me on the same day when needed. Being a man with a wife and kids, I don’t take the protection of my family and home lightly; True Protection understands that, and their personal care has earned my respect and business. Bottom line, you can’t find better service or peace of mind with any other security company, True always has your back.

On time, professional, very polite and friendly

I would highly recommend True Protection to anyone looking for reliable security services. Thank you, Damian, Jake, Jess, and True Protection team!

I’ve done business with two other security companies in the past. I must say, True Protection has by far the best customer service. They are very friendly and very professional. Brett answered every question I asked him and John quickly addressed one concern that I had. I love the fact that I can monitor my alarm system from my cell phone. My family and I are feeling a lot safer because of them. I would recommend True Protection to everyone.

Their response to my initial email was timely and the installation went smoothly with Isaac answering all of my questions. I highly recommend True Protection to anyone looking for top notch product and service.

Damien our tech was very knowledgeable and worked fast. He explained the process clearly and was very polite!

Replaced existing system. Took a while. Several issues to work thru but they got it. Very professional

Was having issues with my cameras for about 2 weeks , so finally had Technician Brad come out and solve the problem. Did a great job getting everything back up and running perfectly!

The installer Josh was very knowledgeable and efficient! He went way beyond what was required of the actual installation! He organized my cables that were horribly bundled up by my internet provider. It really is a blessing to come across such a great company that takes pride in their work! Thank you for your wonderful service! I’m a very happy client!!

Customer service and workmanship was great. Technician was patient and went above and beyond to make sure we were taken care of

Brad is an amazing technician!! He was extremely knowledgeable and professional. He was very kind and patient during the setup. Highly recommend!

John Jarvis is very honest and up front. He spoke to me about several options and even helped break down competitors to explain the differences and similarities. He won’t try to sell you something that you don’t need. Amazing customer service and amazing price! I shopped around a bit for price and system capabilities and I highly recommend True Protection.

The True Protection team has been fabulous to work with. Sean is simply exceptional. It is rare to find his level of expertise along with a super customer-facing personality. He is so thorough, explains everything very well and is just a really nice guy. I highly recommend True Protection.

We have had great experience with True Protection! They are always responsive and helpful! Highly recommend!

I chose this local Austin, Texas company because you can call and talk to real people on the phone who are there for you. They guarantee their products and have come back to fix equipment without any hassle or charge. They offer everything the other companies do at competitive prices. I’ve been very happy with this company and would definitely recommend them.

When something goes wrong, it’s nice to know that you have a company that you can rely on. Overall happy with the alarm system. Thank you!

Josh Cuevas arrived on time and was very polite, patient and professional. He made sure that our installation was done correctly and that we understood how everything worked. We are VERY pleased!

Dustin was amazing. My system had been offline for some time and nobody could fix it until Dustin. He helped get my system back online in no time. Got an issue just ask for him!