Customer Survey

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Home Security Company Reviews

See what Texans are saying about True Protection!

I’ve done business with two other security companies in the past. I must say, True Protection has by far the best customer service. They are very friendly and very professional. Brett answered every question I asked him and John quickly addressed one concern that I had. I love the fact that I can monitor my alarm system from my cell phone. My family and I are feeling a lot safer because of them. I would recommend True Protection to everyone.
Fredrick M. – Round Rock, TX

John Jarvis is very honest and up front. He spoke to me about several options and even helped break down competitors to explain the differences and similarities. He won’t try to sell you something that you don’t need. Amazing customer service and amazing price! I shopped around a bit for price and system capabilities and I highly recommend True Protection.
Salman K. – Pflugerville, TX

True Protection is AWESOME! They have wonderful customer service and quick installation. We have used many well-known name brand security systems in the past, but none have given us the one on one attention that True Protection has provided. Thank you for keeping our family safe.
Cassandra B. – Helotes, TX

True Protection is hands down the best security system I have ever had. I previously had ADT, which treated my family and I like a number, but with True, they strive to make sure you’re taken care of. I don’t have to worry about being thrown around at a call center, they’ve always been there for me on the same day when needed. Being a man with a wife and kids, I don’t take the protection of my family and home lightly; True Protection understands that, and their personal care has earned my respect and business. Bottom line, you can’t find better service or peace of mind with any other security company, True always has your back.
Rob P. – Austin, TX

Being able to talk to a knowledgeable local person is always a plus. I called for a quote and it was delivered to my inbox within 30 mins. The service was installed the next day. So from the account manager to the installer the service was excellent. All cost were upfront and there were no nickel and dime hidden fees during installation. Great service!
Maria D. – San Antonio, TX

I chose this local Austin, Texas company because you can call and talk to real people on the phone who are there for you. They guarantee their products and have come back to fix equipment without any hassle or charge. They offer everything the other companies do at competitive prices. I’ve been very happy with this company and would definitely recommend them.
Scarlett O. – Austin, TX

I can honestly say that I love this company. I have had nothing but great experiences with the folks in office, and my technician, Ivan has been amazing. I’ve had some issues with my internet that has required Ivan to come out a few times. He’s been on time, professional, personal, and a pleasure to work with. He’s been available to help me at my home, over the phone, even at night and on weekends. The system works great and my experience with their customer service makes me never want to leave. I’m in customer service myself, and I can say this is how business should be done.
Matt B. – San Antonio, TX

Wow! I’m impressed with this company! Everyone I’ve dealt with has been extremely professional, knowledgeable and helpful. Their can-do attitude far exceeded the other companies I contacted. They had the right equipment to equip my garage and rear gate for fire and surreptitious entry respectively. None of the other companies I contacted could do that. Ivan, the technician, showed up precisely on time and completed the installation efficiently. Top notch people! Top notch equipment! Top notch service!
Bob R. – Katy, TX

True Protection is one of the best companies in the Industry. Their rates are very flexible and the knowledge of the people involved from sales to installations is amazing. On top of that, they’re local. Which is a huge selling point. I don’t like hearing from companies that are based in other states and in my experience. Most of them don’t have the quality of customer care as they boast. But, True stays true to their name. They are the True Protection for Texas.
Joshua H. – Houston, TX

True Protection is by far the best security company! They were not pressuring me into getting a system but insured my home was getting the best protection at the best rate. ADT, and Vivint does not compare to what True Protection can offer you. To top it off, the technician was great! He was very knowledge, kept me informed during the installation process and showed me how to use my alarm system. Overall very well professional technician True Protection have.

If you are looking for the top-notch security company that is local, take care of their customers and the technician are trained and very well knowledge and professional, I suggest you get True Protection!
Amanda N. – Houston, TX

We recently moved into a new house that had an old school wired security system. I wanted to upgrade to a more modern system with some home automation and True Protection came out and solved the problem. John came out and surveyed the existing sensors and found a way to economically integrate it all for a very reasonable price. I have already referred a new customer.
John W. – Austin, TX

If you are looking for a great company with exceptional customer service, you will find it with True Protection. Right from the start Matt got me an estimate and very easy set up application, the tech (Brad) showed up two days later and installed all the equipment, walked me through everything, and I was up and running. Katrina followed up and made sure everything was to my satisfaction. Just really high-quality system and outstanding customer service (very rare these days) I can’t thanks True Security enough for upgrading my home security and saving me money!!
Tim O. – Schertz, TX

These guys are top notch. They asked the right questions ahead of time and came prepared to secure my tricky old house. The setup and response couldn’t have gone more smoothly. The software makes it sooo easy to secure and adjust settings on-the-go.
T S. – Austin, TX

Getting Started With True Protection

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