Your Concord 4 security keypad puts safety and control at your fingertips. This guide walks you through the most important user features — how to arm and disarm your system, use emergency keys, manage user codes, and more — with visuals and step-by-step tips.
Overview of the Concord 4 Keypad
(See image from Page 5 of the guide)
Key components:
- Display screen (shows current status, errors, zones, etc.)
- Numerical buttons (used for entering codes and commands)
- [AWAY], [STAY], [BYPASS] function keys
Emergency keys (hold for 2 seconds)
1. Arming the System
There are two arming modes depending on whether you’re staying or leaving:
STAY Mode (When You’re Home)
- Arms perimeter zones (like doors/windows)
- Interior motion sensors are disabled, so you can move freely indoors
To Arm in STAY Mode:
- Press [9]
- Enter your 4-digit user code
Display shows “ARMED-STAY” and exit delay countdown ends immediately.
AWAY Mode (When Leaving the House)
- Arms all sensors: perimeter AND interior
- Allows a timed exit delay so you can leave before the system fully arms
To Arm in AWAY Mode:
- Press [2]
- Enter your 4-digit code
“ARMED-AWAY” displays, and beeps count down your exit time (default: 60 sec).
2. Disarming the System
Disarming the system turns off all sensors and cancels alarms.
How to Disarm:
- Press any key to wake the keypad
- Enter your 4-digit user code
“DISARMED” displays and confirmation tones sound.
If entering during an alarm delay, disarm quickly to avoid triggering a full alarm.
3. Emergency Buttons
(See Page 6 – Panic Key Labels)
| Button | Function |
|---|---|
| FIRE | Sends a fire alarm directly to the monitoring center |
| POLICE | Sends a police emergency alert |
| AUX/MEDICAL | Sends an auxiliary (medical) alarm |
How to Use:
- Press and hold any emergency key for 2 full seconds
These keys can be disabled by your installer if not needed.
4. Managing User Access Codes
Concord 4 supports up to 70 user codes — ideal for family, housekeepers, or guests.
To Add a New User Code:
- Press [8] + Master Code
- Enter user slot number (e.g., 02 for User 2)
- Enter a new 4-digit code
To Delete a Code:
- Follow steps above, but press [#] to erase it
You can assign user levels (master, guest, limited) and arm-only restrictions for kids or staff.
5. Bypassing a Zone
Bypassing lets you temporarily exclude a sensor when arming the system (e.g., leaving a window open).
To Bypass:
- Press [BYPASS]
- Enter your code
- Enter the 2-digit zone number (e.g., 01 = front door)
Bypassed zones are unprotected until the next disarm.
6. Keypad Indicators & Sounds
| Display Message | What It Means |
|---|---|
| ARMED-STAY / ARMED-AWAY | System is armed and active |
| DISARMED | System is safe and inactive |
| ENTER CODE | Waiting for your user code |
| ZONE FAULT | A sensor is open or has an issue |
Keypad Sounds:
- Beep once – Successful command
- Fast beeps – Exit delay in progress
- Loud repeating beeps – Alarm triggered
You can turn chime sounds on/off with [7] + code.
Common Issues & Quick Fixes
| Issue | Solution |
|---|---|
| Keypad beeps continuously | Check for open zones or low battery warning |
| Can’t arm system | Use [BYPASS] if a door or sensor is open |
| Forgot user code | Use the master code to change or reset |
| System alarm went off | Enter user code to disarm and silence it |
Additional Tips
- Clean your keypad monthly (no liquids)
- Battery backup lasts approx. 24 hrs — replace every 3–5 years
- Keep installer code separate and safe — it’s used for advanced programming
- Contact your provider for changes to entry/exit delay or system tone settings
You can also refer to Concord 4 Keypad User Guide PDF File for additional information.
Compare system resources with the DSC Neo user guide for panel support details.
