True Protection Support Center

Whether you’re new to the IQ Panel 2 Plus or exploring new features, this page will walk you through exactly how to use your system in a way that’s simple, effective, and personalized to your life.

Purpose: This lets you secure your home whether you’re leaving, staying in, or returning.
Where to Find It: Home screen → “Arm Stay” or “Arm Away”

How to Use:

• Arm Stay
  Use when you’re home but want protection around the perimeter (doors and windows).
  ➤ Tap Arm Stay → System begins countdown → Doors/windows become protected, but interior motion sensors are off.
• Arm Away
  Use when leaving the house.
  ➤ Tap Arm Away → System starts countdown → All sensors, including motion, become active.
• Disarm
  Use when re-entering your home or waking up.
  ➤ Enter your 4-digit code → System disarms immediately.

Pro Tip:

Enable entry/exit delays to give yourself 30–60 seconds to leave or enter before triggering the alarm.

Purpose: Gives you remote control and instant awareness of your system.
Where to Get It: Download from iOS App Store or Google Play → Log in with your dealer-provided credentials.

What You Can Do:

• Arm/disarm the system remotely
• Get instant notifications (e.g., “Back door opened”)
• Add or remove users and PINs
• View a full history of sensor activity
• Control Z-Wave devices (smart lights, thermostats, locks)

Why It’s Useful:

• Know if your kids got home from school
• Arm your system from work if you forgot
• See real-time alerts without being near the panel

Purpose: Enables faster updates, better communication with Alarm.com, and remote app control.

How to Set Up:

1. Swipe down on the home screen
2. Tap Settings → Enter installer code (1111 by default)
3. Tap Wi-Fi
4. Select your network and enter your password
5. Tap Connect

Tip:

Use a 2.4GHz network if possible (more stable for smart devices).

Purpose: Customize your protection with door/window sensors, motion detectors, etc.

➕ How to Add a Sensor:

1. Swipe down → Settings
2. Tap Installation → Devices → Security Sensors
3. Tap Auto Learn Sensor
4. Trip or tamper the new sensor (e.g., open the door/window)
5. The panel will detect it → Name the sensor (e.g., “Back Bedroom Window”)
6. Tap Add

Customize:

• Choose zone type (e.g., Entry/Exit, Perimeter)
• Assign chime/voice alerts for individual sensors

Purpose: Turn your system into a smart home controller. Add door locks, lights, thermostats, etc.

How to Add:

1. Swipe down → Settings → Installation → Devices → Z-Wave Devices
2. Tap Add Device
3. On the Z-Wave device, press the pairing button
4. Wait for successful connection
5. Name your device → Tap Save

For Encrypted Devices:

• Choose “S-Line” as the signal source during pairing for added security.

Purpose: Keep your system up to date with the latest security patches and features.

How to Update:

1. Swipe down → Settings → Upgrade Software
2. Tap Check for Updates
3. If available, tap Upgrade Using Network

Note:

Leave the panel powered and connected to Wi-Fi during updates (typically 5–10 minutes).

Purpose: Give family, friends, or service providers access with individual PINs.

➕ How to Add a User:

1. Swipe down → Settings → Users
2. Tap Add User
3. Enter name and custom 4-digit code
4. Choose user type:
   • Master: Full access
   • Guest: Limited
   • Duress: Sends silent alert to monitoring station
5. Tap Save

Purpose: Stay aware of what’s happening — even if you’re not looking at the panel.

How to Enable:

• Swipe down → Settings → Sound Settings
• Enable Voice Prompts and Chime Tones
• Choose specific tones for different sensors (e.g., “Front Door Chime” vs. “Back Window Ding”)

Common Alerts:

• Sensor Opened
• Battery Low
• Communication Failure
• Tamper Detected

Purpose: Arm your system at night while ignoring motion sensors inside.

How to Arm Night Mode:

1. Tap Arm Stay
2. Make sure your system’s motion sensors are set to “Interior Follower” or “Not Active in Stay”
3. Go to bed safely while still protecting all doors/windows

• Demo Mode — Practice using features without changing real settings
• System Tests — Run cellular, Wi-Fi, and sensor checks

Settings Help Pop-Ups — Tap the ⓘ icon next to most options for tooltips and descriptions

We’re here to support you every step of the way:
techsupport@qolsys.com
(855) 476-5797

You can also refer to IQ Panel 2 Installation Manual PDF File for additional information. Start with the IQ Panel 2 Plus quick start guide for a faster overview of setup and use. Learn more about this smart security panel for system upgrades and features.