Getting Started with Your 2GIG EDGE™ Panel

Whether you’re leaving the house or staying in for the night, the first thing you’ll use is arming and disarming your panel.

Arm Stay Mode
Use this when you’re home and want the perimeter (doors and windows) secured while moving freely inside.

To Arm Stay:

1. Tap the ARM STAY button on the touchscreen.
2. If prompted, enter your user code.
3. You’ll hear “Arming Stay” and see a countdown timer.
4. After the countdown, the system is armed.

Why use it? Keeps the house secure while you’re sleeping without triggering indoor motion sensors.

Arm Away Mode
Use this when everyone is leaving the house. This secures everything—doors, windows, and inside areas with motion detectors.

To Arm Away:

1. Tap the ARM AWAY button.
2. Enter your user code (unless quick arming is enabled).
3. A countdown will begin (typically 45–120 seconds).
4. Exit through a monitored door before the timer ends.

Tip: If you change your mind before the countdown ends, tap Disarm and enter your code to cancel.

Disarm the System
Use this to turn the system off when you get home or if an alarm sounds by mistake.

From the panel:

1. Tap DISARM.
2. Enter your user code.

With Facial Recognition:

1. Stand in front of the panel.
2. Wait for it to scan your face and say “Welcome back.”

If the panel does not recognize your face, it will prompt you for your code.

Facial recognition allows for hands-free and secure disarming.

To enroll your face:

1. Go to System Settings.
2. Enter the Master User Code.
3. Tap Users, then select your profile.
4. Choose Capture Facial Profile.
5. Follow the on-screen prompts to align your face.

To update your facial profile:

1. Disarm with your code.
2. Tap the blinking Notification icon.
3. Open the message about your profile.
4. Select the best photos and tap Update Profile.

For best results, remove any blurry or off-center images.

The system provides visual and audio alerts for system events.

Types of messages:

• Alerts: Low battery, sensor issues, power loss
• Alarms: Door opened, motion detected, etc.
• Messages: Sent by your security provider

To read messages:

1. Tap the bell icon at the top right.
2. Choose Alerts, Alarms, or Messages.
3. Tap any message to read it.

Private messages require the Master User Code.

Colors indicate priority: Black = normal, Orange = urgent, Red = emergency.

To manage messages, select Mark as Read, Mark as Unread, or Delete after opening.

Your panel has three emergency options:

• Panic (Police) – security help
• Fire – alerts fire department
• Emergency (Medical) – medical aid

To activate:

1. Tap the red Emergency icon.
2. Tap and hold the desired button for 2 seconds.

Silent alarms can be set by your installer.

Quick Exit lets you leave the house without disarming the system.

To use:

1. From the Armed (Stay) screen, tap QUICK EXIT.
2. You have about 30 seconds to open a door and leave.
3. The system automatically re-arms in Stay Mode once the door is closed.

This feature must be enabled by your installer.

The onboard camera can:

• Take snapshots when arming/disarming
• Provide live view
• Integrate with doorbell and security cameras

To view live cameras:

1. Tap Smart Home > Cameras.
2. Select a camera to view or control.

For doorbell cameras, you can speak to visitors directly from the panel.

To review alarm history:

1. Tap the 2GIG logo on the Home screen.
2. Choose History.
3. Filter by Alarm, Sensor Activity, or System Events.

To clear alarm history:
After reading alerts, tap Clear Alarm History in the Alerts menu.

If you have the Alarm.com mobile app, you can:

• Arm/disarm remotely
• Get push notifications
• View live video and history
• Control connected smart devices like lights, locks, and thermostats

Ask your dealer if mobile app access is part of your service.

Add a New User:

1. Tap Settings > enter Master Code > Users.
2. Tap Add New User.
3. Enter a name and access code.
4. Optionally enable facial recognition.

Set Up Chimes:

1. Go to Settings > Chimes.
2. Turn chimes on/off per sensor.
3. Choose different chime sounds for each door.

Adjust Screen Settings:

1. Tap Settings > Screen.
2. Change brightness, timeout, or screensaver mode.

Tap Clean Screen to temporarily lock it for cleaning.

On the Home screen, you’ll see the current date, time, and local weather.
Tap the weather icon for a 5-day forecast (requires service provider setup).

• Contact your alarm dealer for training videos.
• Access the full user guide on your panel under System Info.
• Ask for a printable cheat sheet or interactive tutorial.

Find additional setup details with 2GIG Edge panel support for panel operation and support. Find keypad-specific help in the 2GIG Edge remote keypad guide for everyday use. Find related panel details in the 2GIG Edge PELAN guide for system configuration. Compare 2GIG system resources with the GC2e user guide for additional support.

You can also refer to 2GIG EDGE User Guide PDF File for additional information